![]() Rather than honoring the purchase they permitted in their error, Capture One has decided to offer one free year of Capture One 20’s subscription version as a substitute. Capture One has even admitted purchasing CO 20 without a CO 12 license was possible. Nothing in the November 28th marketing email said this, nor was I asked to validate my pre-order against my existing Capture One 12 license. As I continued troubleshooting while I waited for a response, I discovered (on my own) that it’s not possible to use my pre-order purchase if I didn’t own a copy of Capture One 12 already. I still couldn’t download the software, so I submitted a second support request. On January 6th I tried to follow the steps outlined in the December 19th form response to my December 8th support request. My support request ticket was closed while I was traveling for the holidays. That email then provided directions to download Capture One 20 via the pre-order license key. On December 19th I got a form reply to my support request that claimed all issues with pre-orders were (hopefully) resolved. On December 10th my request was acknowledged with an email that said Capture One was aware of pre-order issues and was receiving “a high volume of support requests at this moment in time.” Since I was on a trial version, the license for it was rejected. IRIDIENT DEVELOPER CODE SOFTWARE DOWNLOADThe software download page asked for my Capture One 12 license. IRIDIENT DEVELOPER CODE LICENSE KEYOn December 8th I tried to apply the license key I purchased in the pre-order and download my copy of Capture One 20. On December 4th, Capture One 20 was released. Based on my positive experience with the Capture One 12 trial, I decided to go jump at that and make my change to Capture One official. On November 28th I received a marketing email from Capture One for Black Friday/Cyber Monday that offered a discount on Capture One 20 pre-orders. The developer is a well-established company dedicated to digital photography, not some massive multi-national software company with dozens of software products. Capture One is modern yet intuitive, full-featured, and has a history of consistent, reliable updates. I downloaded a trial version of Capture One 12 Express for Fuji (I shoot with an XT-1) and discovered that I really liked the software. In late October 2019 I began exploring switching from Iridient Developer to Capture One 12. Capture (N)One: How Not to Sell & Support Software ![]()
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